DIGICURA PRIVACY POLICY
Digicura Healthcare Solutions Private Limited (“Digicura”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Notice explains what data we collect through our website (including sub-domains and microsites), mobile application, or when you avail our products or services. It also describes how we use, share, safeguard, and provide access to your information, along with the choices and rights you have regarding your data.
We advise you to carefully read this Privacy Notice before using our website, mobile application, or any services offered by Digicura.
DEFINITIONS
Cookies
- Small text files placed on your device when you visit or interact with our website or mobile application. Cookies help us recognize your preferences and improve your experience.
Data
- Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
Data Protection Laws
- Any applicable law for the time being in force relating to the processing of Data.
Partners
- Selected third-party organizations with whom Digicura has agreements for business purposes described in this Privacy Notice.
Digicura
- Digicura Healthcare Solutions Private Limited, an Indian company with its registered office located at Paschim Vihar New Delhi
User or You
- Any natural person accessing or using Digicura’s website, mobile app, or services.
DATA WE COLLECT
Digicura may collect various types of Data for the purposes described in this Notice, including but not limited to:
- Contact Details: Name, address, email ID, phone number, and similar contact details.
- Financial Data: Payment methods, transactions, billing details, payment history and related information.
- Technical Information: IP address, browser type, device information, usage patterns, cookies, and similar digital identifiers.
- Transaction Data: Purchase details, service usage history, order dates, preferences, and related logs.
- Health Information: Medical history, prescriptions, test results, health status, treatment details, and diagnostic or laboratory records.
- Profile Data: Age, date of birth, gender, marital status, occupation, identification numbers, nationality, demographic details, survey data, etc.
- Feedback & Reviews: Opinions, complaints, ratings, and comments relating to Digicura services.
- Product & Service Details: Registration data, membership information, subscription details, and program participation records.
HOW WE COLLECT DATA
We may collect Data through:
- Information Provided by You: When registering, making purchases, interacting with our platform, completing forms, or opting for communications.
- Automatic Tracking: Through cookies, pixels, and tracking technologies when you browse or use our website or mobile app.
- Email Tracking: We may receive notifications when you open our emails or click links (if supported by your device).
- From Third-Party Integrations: When another service or website (including partners) interacts with us based on your authorization.
- Service Providers: Analytics and performance tools may collect device interactions to help improve user experience.
DATA SHARED BY YOU
Data may be shared when:
- You register or create an account
- You make purchases or service requests
- You participate in surveys or promotions
- You communicate with Digicura
- You use Digicura’s website, app, stores, or touchpoints
AUTOMATIC DATA COLLECTION
We automatically collect usage information such as:
- IP address
- Device configuration
- Operating system
- Language settings
- Browsing behavior
- Session patterns
This information helps us improve navigation, measure platform performance, enhance security, and personalize your experience.
COOKIES
We use cookies and similar tools to improve functionality and analyze usage. Users can modify their browser settings to manage cookie preferences.
HOW WE USE YOUR DATA
Digicura processes Data for purposes including:
- To fulfill contracts and deliver products/services
- To provide communication and support
- To enable partner services and collaborations
- To personalize recommendations, offers, and user experience
- To operate, analyze, and improve operations
- To conduct data analytics and generate customer insights
- For loyalty programs and reward initiatives
- For marketing and promotions (as permitted under law)
- To detect and prevent fraud, misuse, and security risks
- To fulfill legal, regulatory, or audit requirements
We process Data based on consent, legal obligations, service contracts, and legitimate business interests as applicable under law.
MINORS
Our services are not intended for individuals under 18. Minors may use our services only under the supervision of a parent or legal guardian.
DATA SHARING
We may share information with:
- Partners: To deliver products, offers, and services you choose to use.
Service Providers: To assist in payment processing, analytics, communication, storage, operations, security, and support. - Business Transactions: Your data may be transferred in mergers, acquisitions, or reorganizations.
- Legal Authorities: To comply with law, enforce terms, prevent harm, or support investigations.
- At Your Request: When you authorize data sharing for any specific purpose.
All third parties are required to safeguard data and use it only for approved purposes under written agreements.
DATA SECURITY
We use administrative, technical, and organizational safeguards to protect your information. If you suspect any unauthorized access or misuse, please contact us immediately at the email provided below.
DATA RETENTION
We retain Data as long as necessary to:
- Provide services
- Meet legal or compliance obligations
- Resolve disputes
- Enforce agreements
YOUR RIGHTS
As permitted under applicable laws, you may:
- Access and review your data
- Request corrections
- Withdraw consent
- Update your personal information
WHERE DATA IS STORED
Your data is stored on secure servers located in India.
APP PERMISSIONS
To provide optimized experience, our mobile app may request:
- Location – to show location-based service availability
- Camera – to upload prescriptions
- Media/Files – to store and upload documents
- SMS – to auto-detect OTP and process payment confirmations
- Wi-Fi Access – to enhance app performance
- Microphone & Bluetooth – for video consultations
SEVERABILITY
If any part of this Privacy Notice becomes unenforceable, the remaining provisions will continue to remain valid.
CHANGES TO THIS NOTICE
Digicura may update this Privacy Notice from time to time. Continued use of our website or services after updates implies acceptance of the revised policy.
HOW TO CONTACT US
To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at banivipinchauhan@digicura.in. You may contact us for information on Service Providers, Partners with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
GRIEVANCE OFFICER
Please see below the details of our grievance officer:
- Name: Mrs. Bani Vipin Chauhan
- Email: grievance-officer@digicura.in
- Address: Grievance Officer, Paschim Vihar, New Delhi 110063